Is it just me or is anyone else bewildered by the plethora of services and software available to schools via subscription? It’s not that I’m against the services on offer, most seem valuable, it’s the business model that I question. Most of the subscription services just seem so expensive! Why is this? Not only do they seem expensive but they also seem to lack flexibility.
I do question, and I’m sure most schools do also, why they are being asked to pay £2500 per year for a service. Does that service offer £2500 worth of NEW and relevant content each year? That really is the fundamental question and I feel sure many subscription based services would fail on that question.
Many subscription services seem to offer little more than storage and delivery of content. How much does that really cost the company providing the service? I may be cynical but it would seem that some companies are charging schools far more than would be justified by their costs. Do companies not feel that schools will see through this?
Why I say that subscription services seem to lack flexibility is that they often seem to be based upon a whole school subscribing. What, though, if the product or service is only really needed in one class, one year group, one keystage, or by a few special pupils? in such cases, the cost of a whole school subscription could be prohibitive and unjustifiable: consequently pupils may miss out. Can companies providing services via subscription not be more flexible in what they offer schools?
What happens when you cancel a subscription? Generally, it seems, you no longer have access to the services offered. Okay, that seems only fair but what sometimes also happens is that you no longer have access to old content or to material you may have made yourself by using the service. Now, is that fair and justified?
Lets compare this to the old days, you know, the good ol’ days! In the past I could purchase software and I could purchase as many copies as I needed or the budget would allow. That way I could try to meet as much need as possible. Alternatively, I could buy a licence for the software and that licence could cover as many users as I needed. Moreover, once purchased, the software could be used for ever more. Sure I might want to buy updates or addons but I didn’t have to. It would certainly have been very rare for a company to ask me to pay again each year for a product I had already purchased!
So what outcomes can be drawn from this ranting? Well, I would urge subscription services to review their business model. We are not against companies making a profit but we don’t like to feel we’re being ripped off by high subscription costs. We’re not against subscription services per se but the subscriptions need to be sustainable for schools. By asking high subscription costs, companies do risk being perceived, wrongly perhaps, as being of the ‘take the money and run’ variety. Above all, I think subscription companies need to be flexible in their offering and make sure they focus on the education benefits of their offering.
As for schools, it is understandable if they think twice about subscribing to a service. After all, they could be embarking on a path that commits them to an annual expenditure of funds. On the positive side, I feel schools should be much more prepared to negotiate with companies, I know individual teachers may not like doing this or, indeed, have the time to do it but negotiating can be important. If a company wants to do business with you, them they’ll be prepared to discuss and negotiate. If you do find a company that won’t negotiate, walk away!
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