Why is Change Management necessary in education?
We find ourselves in a time when the organisations and institutions in which we work are changing dramatically in terms of their structure, their strategies, their systems and, not least, their expectations of their staff. The rate of change and discovery often outpaces our individual ability to keep up with it. These statements I have paraphrased from the book ‘Making Sense of Change Management: ’ by Cameron and Green, as they seem to ring true in our schools, especially those involved in capital build projects such as BSF or PCP.
What is Change Management?
Change Management seems to cover a wide brief; you may come across it in business or commerce where a new system or way of working is being proposed or implemented, you may come across it in project management where a change or amendment is being considered within the project, and you may come across it in coaching or counselling where individuals or teams are being better prepared to cope a change and its effects.
For me, effective change management in schools should have elements from all three of these examples, with an emphasis upon the third example. I like to see the emphasis upon the third example, where individuals or teams are being better prepared for the change and its effects, because in schools we are principally concerned with the outcomes of our teaching and learning, for which we rely upon our staff and our learners.
CPD and Change Management
Sometimes we see Change Management combined with CPD or training and there is little doubt that elements of training are important in successful change management. Change Management, though, requires more than just one day’s INSET or time in staff meetings to be effective. Change Management needs to be planned, it needs to be ongoing and it needs to be geared to the levels of the individual or teams affected. It requires time and finance, two things we are often short of in schools especially with all the other ongoing demands on resources. Additionally, effective change management needs to be able to respond in ‘emergencies’ where an individual is having difficulty coping with new ideas, aproaches, systems or just the thought or prospect of their introduction or, indeed, where a particular new system is misfunctioning or having unforseen adverse effects.
Change Management and Financial Control
Effective change management may also have an effect upon finacial controls or budgetting. I daresay we can all think of a project, an initiative or piece of equipment which has been introduced at great expense but which has subsequently failed to live up to expectations or lain idle or rarely been used to its full potential. Such situations will often give rise to thoughts, or even accusations, of money and time having been wasted. My thinking here is that where a new project or initiative is combined with a process of change management, then the potential benefits of the project are more likely to be realised and there would be a lower likelihood of accusations of misspent money.
Let’s not go overboard here. I am not saying that we need a full blown Change management implementation every time a school acquires an additional piece of equipment, especially where that piece of equipment is just an augmentation of what already exists. However, where a complete new system or a new way of working is being considered, then I believe that change management should be implemented to ensure its effective introduction and subsequent use.
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Tags: BSF, Change management, ICT in Schools, school

Great article, Doug, and I will try to remember to recommend it in my own series on this subject, at http://www.ictineducation.org/home-page/tag/change-management. Also, thx for the heads-up about that book, which I hadn’t heard about.
I do take issue with you one thin g, just slightly. You say:
“Let’s not go overboard here. I am not saying that we need a full blown Change management implementation every time a school acquires an additional piece of equipment, especially where that piece of equipment is just an augmentation of what already exists.”
Unless there is a change management process, how would anyone know if it does or doesn’t augment what already exists. Surely what is needed is for there to be a set of criteria against which the decision to buy new equipment is evaluated?
It may be that the process begins and ends with that checklist. For example, the question: “Should we buy a class set of pocket video recorders?” might be evaluated in the light of a criterion like: “Does the school have appropriate processes in place already?”
If the school already has 10 class sets of pocket video cameras, or even one, then the answer is probably ‘yes’, in which case a full-blown change management process is probably not required. If, however, the answer is ‘no’, then surely that could lead on to a further set of questions: ‘Do we have storage facilities? Are we able to security mark them? Have staff had appropriate CPD regarding ways of uising them?’ etc
The Framework for ICT Support process is pretty good on all this.
Just my random thoughts at gpne 1 am!
Cheers
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Doug,
Insightful article. I appreciate your insights in the last paragraph – you’re practical and realistic.
Cheers!
Melissa Dutmers
http://twitter.com/riverfork
[...] Andy Hutt Prompted by a Tweet from Terry Freedman on change management which pointed to this good article by Doug Edwards, I was reminded about the simplest model of effective change that I’ve ever seen. Prof Tim [...]
Terry’s Tweet about this led to my visit. Good article Doug and prompted me to revisit some slides on change management. I’ve blogged about it at http://www.andyhutt.co.uk and uploaded some PPT slides at http://bit.ly/9eWzhV
Hope you find them interesting.
Andy