HMRC Floorwalking


Working  at the HMRC via CapGemini , I offer Training and deskside support for HMRC staff in the use of Windows 7 and Office 2013. This is part of a migration project across all major HMRC sites.

This is largely a floorwalking role involving contacting users prior and after migration to the new operating system to ensure satisfactory deployment and to provide immediate deskside training for the user. In addition, the role involves identifying and escalating any issue which may have arisen during the migration or as a result of a failed deployment.

The role involves a personal approach and service for the end user as well as skills in technical delivery to both the end user and deployment engineers.

I bring softskills expertise via counselling and coaching as well as technical training skills to help ensure a successful migration and uptake for all users.

“I would like to thank you for your hard work and congratulate you on a job well done. You have proved yourself to be hardworking, flexible and dynamic in your work ethic.” – project lead.

“I would just like to give you some feedback on the service we received from Douglas Woods. Douglas helped setup my desktop and talked me through all his actions. He was extremely helpful and showed me new options in windows. I wasn’t looking forward to the change but with Douglas’ help it has been easier than expected.” – client